Applicable to:
- Plesk Onyx 17.8 for Linux
Symptoms
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Full server Plesk backup to Amazon S3 fails with the following error shown in Tools & Settings > Backup Manager:
PLESK_ERROR: The backup Jan 1, 1970 01:21 PM was not created.
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When clicking View the log, the more detailed error is shown:
PLESK_INFO: Error:
Runtime error: Unable to upload the backup to the external storage: Transport error: Extension transport: ext://s3-backup/server/: The specified upload does not exist. The upload ID may be invalid, or the upload may have been aborted or completed.
Cause
The bug EXTPLESK-563 in the Amazon S3 Backup extension. It was fixed in the version 1.3.0-57 of the extension which was released on 21 January 2019.
Resolution
Log into Plesk and update the extension Amazon S3 Backup to the latest version.
Comments
6 comments
is the bug fixed ?
Hello @Dominique,
Yes, this bug is already fixed in version 1.3.0.
The article will be updated.
Ok because I still get this error: Unable to upload a file to the storage: The XML you provided was not well-formed or did not validate against our published schema. Make sure you have granted the permission for multipart upload of files.
Hello @Dominique,
Such error can appear when the remote storage was not configured properly.
Please follow the guide and verify the configuration of Amazon S3 Backup: Amazon S3 Backup Storage
If the issue still occurs, please create a request to Plesk Support team: How to submit a request to Plesk support?
I think it is a PLESK issue as it stopped working and was working fine before.
@Dominique Kakowczyk
Seems that the issue needs more detailed investigation. Please submit a request to our support as per https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-, so we could check it more thoroughly.
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