Applicable to:
- Plesk Onyx 17.8 for Linux
Symptoms
-
Full server Plesk backup to Amazon S3 fails with the following error shown in Tools & Settings > Backup Manager:
PLESK_ERROR: The backup Jan 1, 1970 01:21 PM was not created.
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When clicking View the log, the more detailed error is shown:
PLESK_INFO: Error:
Runtime error: Unable to upload the backup to the external storage: Transport error: Extension transport: ext://s3-backup/server/: The specified upload does not exist. The upload ID may be invalid, or the upload may have been aborted or completed.
Cause
The bug EXTPLESK-563 in the Amazon S3 Backup extension. It was fixed in the version 1.3.0-57 of the extension which was released on 21 January 2019.
Resolution
Log into Plesk and update the extension Amazon S3 Backup to the latest version.
Comments
8 comments
is the bug fixed ?
Hello @Dominique,
Yes, this bug is already fixed in version 1.3.0.
The article will be updated.
Ok because I still get this error: Unable to upload a file to the storage: The XML you provided was not well-formed or did not validate against our published schema. Make sure you have granted the permission for multipart upload of files.
Hello @Dominique,
Such error can appear when the remote storage was not configured properly.
Please follow the guide and verify the configuration of Amazon S3 Backup: Amazon S3 Backup Storage
If the issue still occurs, please create a request to Plesk Support team: How to submit a request to Plesk support?
I think it is a PLESK issue as it stopped working and was working fine before.
@Dominique Kakowczyk
Seems that the issue needs more detailed investigation. Please submit a request to our support as per https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-, so we could check it more thoroughly.
Hello Ivan Postnikov
I already use the newest version but the error still come.
Unable to create remote backup. Error: Unable to export backup: Transport error: Extension transport: ext://s3-backup/subscription/1/: The specified upload does not exist. The upload ID may be invalid, or the upload may have been aborted or completed.
Could you please let me know what's wrong?
Thanks
Hello,
The issue you have looks different so far.
As I can see, you've already submitted a request to technical support.
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