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KernelCare cannot update kernel: Updates already downloaded

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Benjamin Wessel
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Plesk for Linux kb: technical ABT: Group A ext: kcare

Applicable to:

  • Plesk for Linux

Symptoms

The following error occurs in Plesk when trying to update kernel via KernelCare:

Updates already downloaded
insmod: ERROR: could not insert module /var/cache/kcare/modules/none-a01f43d85378dd2d62a009a6ba692314e569bf91/kcare.ko: Required key not available
Unable to load kmod (/var/cache/kcare/modules/none-a01f43d85378dd2d62a009a6ba692314e569bf91/kcare.ko 1)

Cause

Secure boot (UEFI) is used. KernelCare does not support UEFI (Secure Boot) and Signing Kernel Modules.

Resolution

Warning: These steps must be performed by the system administrator and are performed on own risk

Apply one of the following solutions:

  • Disable secure boot
  • Steps for Ubuntu can be found here
  • Steps for Debian can be found here
  • For RHEL/CentOS operating systems, consult the BIOS documentation
  • Sign the file /usr/lib/modules/3.10.0-1062.4.1.el7.x86\_64/extra/kcare.ko on your own

Comments

3 comments

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  • Avatar
    Dariusz Ciszewski

    i try update Plesk but show me error

    Error: Unable to receive update information for the package(s)

     

     

    what is wrong ?

     

    PLSK.06693259.0003

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  • Avatar
    Mikhail Shport

    Hello Dariusz Ciszewski,

    It is a general message that points to the inability to update some package(s). There is not enough information to determine the exact cause.

    I suggest you open a request to the Technical Support in order to check the issue further.

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  • Avatar
    Johnny Pascal

    Bonjour,

    j'ai une question J'arrive pas à mettre le modules il fait 11.796 ko sur mon PrestaShop qui et shoppascaljohnny merci pour votre aide

    moi je pence qui faut augmenter ko sur plesk je sais pas comment faire merci à vous 

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