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KernelCare cannot update kernel: Updates already downloaded

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Benjamin Wessel
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Plesk for Linux kb: technical ABT: Group A

Applicable to:

  • Plesk for Linux

Symptoms

  • The following error occurs in Plesk when trying to update kernel via KernelCare:

    PLESK_ERROR: Updates already downloaded
    insmod: ERROR: could not insert module /var/cache/kcare/modules/none-a01f43d85378dd2d62a009a6ba692314e569bf91/kcare.ko: Required key not available
    Unable to load kmod (/var/cache/kcare/modules/none-a01f43d85378dd2d62a009a6ba692314e569bf91/kcare.ko 1)

Cause

Secure boot (UEFI) is used. KernelCare does not support UEFI (Secure Boot) and Signing Kernel Modules.

Resolution

There are 2 options:

  • Disable secure boot
  • or sign the /usr/lib/modules/3.10.0-1062.4.1.el7.x86_64/extra/kcare.ko by your own.

For assistance, please contact the system administrator.

Comments

3 comments

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  • Avatar
    Dariusz Ciszewski

    i try update Plesk but show me error

    Error: Unable to receive update information for the package(s)

     

     

    what is wrong ?

     

    PLSK.06693259.0003

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  • Avatar
    Mikhail Shport

    Hello Dariusz Ciszewski,

    It is a general message that points to the inability to update some package(s). There is not enough information to determine the exact cause.

    I suggest you open a request to the Technical Support in order to check the issue further.

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  • Avatar
    Johnny Pascal

    Bonjour,

    j'ai une question J'arrive pas à mettre le modules il fait 11.796 ko sur mon PrestaShop qui et shoppascaljohnny merci pour votre aide

    moi je pence qui faut augmenter ko sur plesk je sais pas comment faire merci à vous 

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