Unable to install wildcard Let's Encrypt certificate on Plesk server: Remove DNS record failure: DNS service is not enabled

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6 comments

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    Fatih Tekin

    Will there be a solution soon?

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    Ivan Postnikov

    Hello @Tekin,

    Right now there is no exact ETA for the fix to become available. 

    Please, click "Follow" to subscribe to this article and you will be notified when fix will become available.

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    Glenn

    Hopefully there's a fix for this soon. Thanks

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    Brian Graham

    In the meantime there is a workaround, just did it myself.

    For anyone who can install plesk services, install the BIND DNS service. Then go back to the lets encrypt menu and click Install.

    It will load the next page with the the relevant information needed to proceed to the next step. Simply go to your external DNS host and manually add the _acme-challenge TXT record with the given (bolded) string provided by lets encrypt, then return to the lets encrypt screen and continue.

    It will correctly verify your domain, and you can safely disable the BIND DNS service on plesk.

    Be sure to leave the _acme-challenge on your DNS host.

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    Lev Iurev

    @Brian Graham

    Thank you for sharing!

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    Guilain

    I've been using Plesk for years on numerous servers and one VPS and this is the very 1st time I get this error mesage. Hopefully, Brian's solution does work

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