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Plesk domain is not resolved from some countries: DNS_PROBE_FINISHED_NXDOMAIN

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Dinara Aspembitova
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Plesk for Windows Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Domain example.com does not open from one specific country/location. The following error is shown in the web browser:

    CONFIG_TEXT: DNS_PROBE_FINISHED_NXDOMAIN

  • However, the same domain opens from other different countries/locations.

  • The A DNS record on the domain was changed recently.

  • Domain does not resolve when using DNS extension, for example, DigitalOceanDNS

Cause

The A DNS record from the domain is not fully propagated worldwide.

Resolution

Wait from 24 to 48 hours for the new record to be fully propagated. Check for domain resolution here: https://www.whatsmydns.net/ 

Comments

3 comments

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  • Avatar
    Veasna Or

    Hello, I need your assistance checking on my errors.

    This site can’t be reached

    Check if there is a typo in www.cambodia24.com.

    • If spelling is correct, try running Windows Network Diagnostics.
    DNS_PROBE_FINISHED_NXDOMAIN
     
    Thanks
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  • Avatar
    DyonatanDias

    managed to solve?

    I have the same problem.

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  • Avatar
    Hirusha Cooray

    Make sure DNS port 53 is open.

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