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Plesk domain is not resolved from some countries: DNS_PROBE_FINISHED_NXDOMAIN

Dinara Aspembitova

Updated June 19, 2020 13:49

Plesk for Windows Plesk for Linux kb: technical

Applicable to:

Plesk for Linux
Plesk for Windows

Symptoms

Domain example.com does not open from one specific country/location. The following error is shown in the web browser:
CONFIG_TEXT: DNS_PROBE_FINISHED_NXDOMAIN

However, the same domain opens from other different countries/locations.
The A DNS record on the domain was changed recently.
Domain does not resolve when using DNS extension, for example, DigitalOceanDNS

Cause

The A DNS record from the domain is not fully propagated worldwide.

Resolution

Wait from 24 to 48 hours for the new record to be fully propagated. Check for domain resolution here: https://www.whatsmydns.net/

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