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Plesk domain is not resolved from some countries: DNS_PROBE_FINISHED_NXDOMAIN

Dinara Aspembitova

Updated May 29, 2020 16:19

Applicable to:

Plesk Obsidian for Linux
Plesk Obsidian for Windows
Plesk Onyx for Linux
Plesk Onyx for Windows
Plesk for Linux
Plesk for Windows

Symptoms

Domain example.com does not open from one specific country/location. The following error is shown in the web browser:
CONFIG_TEXT: DNS_PROBE_FINISHED_NXDOMAIN

However, the same domain opens from other different countries/locations.
The A DNS record on the domain was changed recently.
Domain does not resolve when using DNS extension, for example, DigitalOceanDNS

Cause

The A DNS record from the domain is not fully propagated worldwide.

Resolution

Wait from 24 to 48 hours for the new record to be fully propagated. Check for domain resolution here: https://www.whatsmydns.net/

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