DNS NS records configured in Plesk DNS Templates are not applied for domain aliases, when an alias name contains the domain name of NS records

Symptoms

DNS NS records configured in Plesk DNS Templates are not applied for domain aliases, when an alias is created for a domain that contains the name of NS records.

Example:

• NS records set in DNS Templates:

  PLESK_INFO: <domain>. NS ns1.example.com.
  <domain>. NS ns2.example.com.

• NS records of the domain alias example.org that was created for the domain example.com:

  PLESK_INFO: example.org. NS ns2.example.org.
  example.org. NS ns1.example.org.

Cause

This is a Plesk bug with ID PPPM-9568, that will be fixed in future product updates.

Resolution

1. Log in to Plesk

2. Disable Synchronize DNS zone with the primary domain from the alias at Domains > example.org

3. Manually change NS records from Domains > example.org > DNS Settings as follows:

   PLESK_INFO: example.org. NS ns2.example.com.
   example.org. NS ns1.example.com.

4. Re-enable Synchronize DNS zone with the primary domain from the alias at Domains > example.org