Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
Listing or downloading backups from Dropbox intermittently results in one of the following error:
PLESK_ERROR: Could not display the list of backups in the Dropbox Backup storage: Unable to get dumps list: Transport error: Extension transport: ext://dropbox-backup/server:
PLESK_WARN: Could not display the list of backups in the Dropbox Backup storage: Unable to get dumps list: Transport error: Extension transport: ext://dropbox-backup/server: {"error": "The server has either erred or is incapable of performing the requested operation."} . Please check the storage settings.
Cause
Dropbox returns HTTP error 500 periodically. The impact of that on Plesk backup manager is registered as Dropbox Backup extension bug #EXTPLESK-1582. It is planned to be fixed in future product updates.
Resolution
Until the fix became available, use the custom extension build.
- Download the custom extension build;
- Log into Plesk;
- Navigate to Extensions > My Extension click Upload Extension and select the downloaded extension.
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