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Unable to create domain in Plesk: Error: Unable to load object of type BsDomain with id=X: Domain does not exist.

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Nelson Leiva
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Plesk Onyx for Linux kb: fixed kb: bug ABT: Group A

Applicable to:

  • Plesk Onyx for Linux

Symptoms

  • Creating a domain example.com that was previously removed returns the following error:

    PLESK_ERROR: Error: Unable to load object of type BsDomain with id=148: Domain does not exist.

  • Domain webmail.example.com exists in Plesk

Cause

Product issue:

  • #PPPM-11411 "The error message that appears when domain creation fails because a subdomain with the name ‘webmail.' already exists in Plesk now clearly states the reason for the failure."
    Fixed in:

Resolution

Please consider updating the server:

Workaround

If update is not possible for some reason the following workaround is possible:

workaround

  1. Log into Plesk

  2. Disable webmail in Plesk > Service Plan > <service_plan> > Mail > uncheck Webmail

  3. Create the domain again in Plesk > Domains > Add domain Using the Service Plan with disabled Webmail.

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