Unable to access Mailing List in Plesk: Warning: Permission denied

Nelson Leiva

Updated January 14, 2021 11:41

Plesk for Linux kb: fixed kb: bug ABT: Group A

Applicable to:

Opening mailing list in Plesk > Domains > example.com > Email Addresses > Mailing list returns the following message:

PLESK_WARN: Warning: Permission denied.
Mailman was not installed from Plesk > Tools & Settings > Updates and Upgrades > Add/Remove Components > Mail hosting section > Mailman.
Plesk > Tools & Settings > Set Up Mailing Lists Server shows as available.

Product issue:

#PPPM-11409 "The ‘Mailing List’ button is no longer shown in Dynamic List view if the ‘Mailman’ component is not installed on the server."
Fixed in:
- Plesk Obsidian 21 January 2020 (Linux)

Please consider updating your server:

If update is not possible for some reason you may try the following

workaround

Connect to the server via SSH
Create Plesk database backup
Access Plesk database:

# plesk db
Removed the cached value:

MYSQL_LIN: MariaDB [psa]> delete from BackendCache where key = 'listmng:checkpresence-mailman';
Query OK, 1 row affected (0.01 sec)
Install Mailman from Plesk panel > Tools & Settings > Updates and Upgrades > Add/Remove Components > Mail hosting section > Mailman as described in the following article: How to install Mailman with Plesk?