kb: bug
ext: migrator
ABT: Group B
Symptoms
Migration from cPanel fails with one of the following errors:
-
CONFIG_TEXT: rsync: send_files failed to open "/home/johndoe/lscache/.cm.log": Permission denied (13)
-
CONFIG_TEXT: rsync: opendir "/home/johndoe/lscache" failed: Permission denied (13)
Cause
lscache folder should not be moved since on a new server cache to be regenerated. Issue considered as a bug with id PMT-4701
Resolution
The issue can be ignored, since all the files under lscache folder will be recreated anyway on destination server.
Comments
2 comments
HI
I just came across this error today. Can this bug be fixed OR have plesk not report the issue?
We are moving 1100 accounts from cPanel to Plesk and in our tests we got errors on all the accounts and its hard to see real errors when all 1100 report this issue.
Hi Christopher Danks,
The bug is being addressed and will be fixed in future Plesk updates, however, there is no ETA at the moment. The warning can be safely ignored as it will not cause any issues. As a possible temporary solution in your case, you can probably filter out specific words from log files using grep or such, e.g., as described here or here. Hopefully, this helps.
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