Applicable to:
- Plesk for Linux
Symptoms
-
File manager shows a blank page
-
The following errors might be shown when accessing File Manager:
PLESK_ERROR: Internal error ;-P
TypeError: Cannot read property 'style' of null
undefinedPLESK_ERROR: Internal error ;-P
TypeError: this._componentElement.querySelector(...) is null
undefined -
Opening the Browser Developer Console (In Chrome F12 > Console), the following error is shown:
CONFIG_TEXT: prototype.js?1574239353:1 Uncaught (in promise) URIError: URI malformed
at decodeURIComponent ([anonymous])
at prototype.js?1574239353:1
at Array.[anonymous] (prototype.js?1574239353:1)
at Array.forEach ([anonymous])
at Array.each (prototype.js?1574239353:1)
at Array.inject (prototype.js?1574239353:1)
at String.toQueryParams (prototype.js?1574239353:1)
at t.default (addUrlParams.js:11)
at f (index.js:167)
at index.js:63
Cause
This is a Plesk bug with the ID #PPPM-11302 which is planned to be fixed in future Plesk updates.
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Resolution
As a workaround:
-
Connect to the server via SSH
-
Find and rename all files with broken names including Non-UTF8 characters:
# find /var/www/vhosts/ | perl -ane '{ if(m/[[:^ascii:]]/) { print } }'
/var/www/vhosts/example.com/httpdocs/Broken▒file.php
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