[FIXED BUG] FTP backup fails: Cannot create a file when that file already exists

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  Christian Serafino November 29, 2019 15:34

  Great, it work !!!

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  Claus Siebeneicher December 05, 2019 10:28

  Thank you for the quick fix. Helped for the domain backups. However, I have seen s slightly different error message but with the same effect:

  Unable to create remote backup. Error: Unable to export backup: Transport error: Unable to create the directory 'ftps://XXX.XXX/files/EXISTINGDIRECTORY/': Curl error: (21) Quote command returned error: Last FTP request: MKD EXISTINGDIRECTORY Last FTP response: 550 Create directory operation failed.

  There seems to be a difference between the remote FTP Backup Manager scripts for the domains and the plesk system. The scheduled FTP backups of plesk  (tools&settings-> backup manager) were working before and not affected. 

  Remark: The aforementioned update is working but the directory at the remote backup system must already exists, it will not be created if not.

   

   

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  Steve December 08, 2019 20:22

  Replacing cuBackupAgent.php did not work for me. Backups are still failing with the "Directory already exists" error.

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  Ivan Postnikov December 13, 2019 08:55

  Hello Claus Siebeneicher and Steve

  This bug was recently fixed and should be available in the next Plesk Obsidian update. The article will be updated after the fix release.

  The corresponding information will be added here: https://docs.plesk.com/release-notes/obsidian/change-log/

  I confirm that "550 Create directory operation failed" may also be a symptom of this bug.

   

  In case the issue would remain the same after the update, consider submitting a support request: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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  Luca Krebs January 23, 2020 14:02

  Unable to find base backup for creation of incremental one, the full backup will be created. Error: Failed to exec pmm-ras: Repository error: Unable to extract index from packed dump

  That's the warning we get.

  • Plesk 18.0.23
  • Ubuntu 18.04.3 LTS‬
  • Using FTP(S) storage
  • No passive mode
  • Using FTPS

  Password Protection is enabled and set.

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  Alexey Lapshin January 29, 2020 08:51

  Hello @Luca

  Please submit ticket to us to investigate the issue further.
  https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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  Robert April 24, 2020 06:03

  Since about a week i get 
  
  

  The following error occurred during the scheduled backup process:

   

  Export error: Size of volume backup_asset-trade.net_2004240300.tar 6679319552 does not match expected one 6687988985. The remote backup may not be restored.; Unable to validate the remote backup. It may not be restored. Error: Unable to extract dump header
  
  Already added tick to use PAssive mode, no change.
  
  PLEASE Help as is from PLESK update

  Im using  Plesk Obsidian 18.0.26 , Ubuntu 18 lts

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  Ivan Postnikov April 28, 2020 10:25

  Hello Robert

  Usually, this is caused by connectivity issues between Plesk server and remote backup storage.

  However, I would recommend creating a support request to take a closer look. 

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