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My extensions page stays blank: TypeError: Can't call method on null

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Francisco Garcia
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Symptoms

  • My Extensions shows blank page.

  • Accessing the same page, the browser error console shows:

    CONFIG_TEXT: main.js?1.9.0&18.0.21:6 Uncaught TypeError: Can't call method on null
    at t.exports (require-object-coercible.js:4)
    at t.exports (to-object.js:6)
    at Function.t.exports (array-from.js:13)
    at i (main.js?1.9.0&18.0.21:6)
    at t.value (main.js?1.9.0&18.0.21:6)
    at main.js?1.9.0&18.0.21:6
    at Array.map (<anonymous>)
    at Array.collect (prototype.js?1573787944:1)
    at t.value (main.js?1.9.0&18.0.21:6)
    at t.value (main.js?1.9.0&18.0.21:6)

Cause

Product issue:

  • #EXTCATALOG-306 "The “Extensions” > “My Extensions” page is no longer blank."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

If update is not possible for some reason you may try the following

workaround

As a workaround:

  1. Connect to the server via SSH.

  2. Download the file main.js attached

    # wget https://plesk.zendesk.com/hc/article_attachments/360006592880/main.js

  3. Make a backup of the original file:

    # mv /usr/local/psa/admin/htdocs/modules/catalog/javascript/main.js{,.ori}

  4. Copy the file main.js attached instead:

    # cp main.js /usr/local/psa/admin/htdocs/modules/catalog/javascript/

Comments

5 comments

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  • Avatar
    Horacio Stolovitzky

    I made your procedure but unfortunately Plesk Obsidian still showing Blank Page for My Extensions

     

     

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  • Avatar
    Sapo

    Hello ! 

    This is my problem too... I installed Onyx Plesk 18.0.21 version. After installation My Extension windows was blank.
    I makeed your instruction step-by-step, but the problem not resolve. I see blank screen, that I choose My Extension tab.

    Do you have any ideas ?

    Regards
    S

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  • Avatar
    Lev Iurev

    @Sapo try to clean browser cache, and logout/login into the Plesk once again.

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  • Avatar
    Karsten Thomas

    for me the workaround works - after a few times refreshing the page with STRG+R.

     

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  • Avatar
    Taras Ermoshin

    Hello @Horacio Stolovitzky!

    The bug EXTCATALOG-306 is already fixed in the latest Extensions Catalog version 1.10.0 which was released on 25 November 2019.

    So, if you still experience the issue, please install the latest Catalog version using the command:

    # plesk bin extension --install catalog

    If the issue still persists after that, please submit a technical support request.

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