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Unable to configure External SMTP Server with a non-email address login in Plesk: Unable to encode IDN email address 'jdoe'

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    Alexander Bonacci

    So i maybe get this wrong, but I add the settings but it gives me the error mentioned. So do I go to cmd and add the line of code, but that only adds the username, but where do i add the rest?

    I am trying to use sendgrid and its a username and not an email. I might understand it wrong. But if i do this, thing happens afterwards, and sendgrid cant see my pleskserver

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  • Hi Alexander Bonacci,

    Good question, but as far as I can see in the tickets related to this bug, it seems that the data should be saved in DB, then it's required to update the username.

    If this bug still happens to you and you can't apply the workaround, please open a Support request here so that we can investigate.

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