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Unable to access Advanced Monitoring after upgrade to Obsidian: 404 Not Found

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George Alibegashvili
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kb: bug ABT: Group A Plesk Obsidian for Windows

Applicable to:

  • Plesk Obsidian for Windows

Symptoms

  • Unable to access Advanced Monitoring extension after upgrade to Obsidian:

    CONFIG_TEXT: 404 Not Found

  • The Plesk installation directory path was modified.

  • The following warnings can be found in the installation log:

    CONFIG_TEXT: ERROR: Upgrade step 2019-10-10-05-30-12_SetDefaultPasswordStrength.php failed with code 1 and output:
    ERROR: Plesk\Upgrade\Exception\Executor: Invalid task in registry at 2019-10-10-05-30-12: not task classes found in file d:\Plesk\admin\plib\Upgrade\Task\clean
    \2019-10-10-05-30-12_SetDefaultPasswordStrength.php (TaskLoader.php:62)

  • The following records are shown in the Chrome developer console:

    CONFIG_TEXT: app.bundle.js?1.1.3&18.0.20-1:1 GET https://203.0.113.2:8443/modules/grafana/service/d/monitoring__hdd?kiosk=tv&theme=light 404 (Not Found)
    app.bundle.js?1.1.3&18.0.20-1:1 GET https://203.0.113.2:8443/modules/grafana/service/d/monitoring__network?kiosk=tv&theme=light 404 (Not Found)

Cause

Some upgrade steps failed due to the case mismatch of the Plesk installation path.
It is caused by Plesk bug #PPPM-11232, which fixed in Plesk Obsidian Iteration #21.

Resolution

Please consider updating your server:

In case upgrade was performed before a fix becomes available, use the following steps to resolve the issue:

Workaround

  1. Connect to the server via RDP.

  2. Pless Start > type regedit > press Enter > open the path HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\PLESK\PSA Config\Config.

  3. Set the same value for PRODUCT_ROOT_D, as the path to Plesk installation on a file system, matching the case. E.g.:

    • Plesk is installed in D:\Plesk
    • Incorrect PRODUCT_ROOT_D value: d:\PLESK
    • Correct PRODUCT_ROOT_D value: D:\Plesk

  4. Re-run Plesk Installer to complete the upgrade:

    C:\> plesk installer update --repatch

Comments

8 comments

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    José de Vega

    How could we resolve the issue on Linux? Could you provide a workaround for that case?
    Thanks a lot

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    Julian Bonpland Mignaquy

    Hi José de Vega Please open a support ticket with out because this has not been reported for Linux: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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    Julian

    I have the same problem on debian. 

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    Lev Iurev

    @Julian have you tried to apply workaround from the article?

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  • Avatar
    Julian

    Lev Iurev problem solved after restarting VPS.

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    Ivan Postnikov

    Hello Julian,

    Thank you for letting us know.

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  • Avatar
    uwe my. (Edited )

    M oin.

    Habe auch das Problem das ich Grafana nic ht richtig zum laufen bekommen bekommen bekommen.

    Als erste hatte ich den Fehler Seite nicht gefunden.

    Dann Dashboard nicht gefunden.

    und jetzt {"Nachricht": "Ungültiger Berechtigungsname oder Passwort"}.

    Neuinstallieren der Software oder Neustart des Servers hat nicht geholfen.

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  • Avatar
    Anzhelika Khapaknysh

    @uwe my.,

    To investigate this issue, please contact our Technical Support Team for assistance as described here.

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