- Plesk Obsidian for Windows
- Plesk Obsidian for Linux
- When an FTP account password is not updated via Plesk, no errors are shown.
- However, when a new password is set at Plesk > Domains > example.com > FTP Access > ftp_username, the following error is shown in the FTP client:
CONFIG_TEXT: Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
- The domain is in suspended or disabled status at Plesk > Domains > example.com.
- The following error can be found at
/var/log/securelog file in Linux:
CONFIG_TEXT: proftpd: pam_unix(proftpd:auth): authentication failure; logname= uid=0 euid=0 tty=/dev/ftpd3985296 ruser=jdoe rhost=192.0.2.2 user=jdoe
proftpd: 0.0.0.0 (192.0.2.2 [203.0.113.2]) - USER jdoe (Login failed): Incorrect password
- #PPP-46062 "Additional FTP accounts for domains that are disabled can now log in to the server via FTP."
- Plesk Obsidian 21 January 2020
As a workaround:
- Log in to Plesk
- Go to Domains and activate domain the FTP user belongs to: