[FIXED BUG] Plesk email account via Outlook IMAP/POP3 returns the following after syncing: Message appears to be a Unicode message and your E-mail reader did not enable Unicode support.

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    Brian Essig

    [user@server ~]$ sudo plesk -v | grep 'Product version'
    Product version: Plesk Obsidian 18.0.29.2

     

    Still getting emails containing:

    Your IMAP server wants to alert you to the following: Your IMAP client does
    not appear to correctly implement Unicode messages, see
    https://tools.ietf.org/html/rfc6855.html

    Is there anyway to disable these messages from going out?

     

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    Yulia Plokhotnikova

    Hi @Brian Essig,

    It is supposed to be fixed in the version you are using, so something is missing here. We would like to look into this issue closely. Please submit a support request to Plesk directly or to a reseller, depending on where the license was purchased.

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    Brian Essig

    Yulia Plokhotnikova and anyone else who faces a similar issue, I had to restart the courier-impad services:

     

    service courier-imapd restart

    service courier-imaps restart

     

    My best guess is that the panel and associated rpm's updated on the server but thier running instance was never restarted so it was still technically running the old version as the running processes.  Once I did this my problems went away.

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