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[FIXED BUG] Error is shown instead of graphs in Advanced Monitoring when Plesk interface is accessed via Plesk Mobile app: The resource owner or authorization server denied the request

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Taras Ermoshin
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kb: fixed kb: bug Plesk Obsidian for Linux

Applicable to:

  • Plesk Obsidian for Linux

Symptoms

  • The Plesk interface is accessed on a mobile device via the Plesk Mobile app (More > Open Plesk).

  • The following error is shown instead of graphs in the menu Advanced Monitoring:

    PLESK_INFO: {"error":"access_denied","message":"The resource owner or authorization server denied the request.","hint":"Plesk session is not initialized"}

Cause

Product issue:

  • #EXTPLESK-1384 "The extension can now be opened in Plesk Mobile App for iOS and Android."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

If update is not possible for some reason you may try the following

workaround

Until the bug is fixed, use the workaround: access the Plesk interface on mobile devices via web browsers, not via the Plesk Mobile app.

Comments

2 comments

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  • Avatar
    Rubén Nogueira

    Product version: Plesk Obsidian 18.0.20.2
    OS version: Ubuntu 18.04 x86_64
    Build date: 2019/11/01 13:00

    In plesk control panel, no mobile,same problem

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  • Avatar
    Ivan Postnikov

    Hello @Rubén Nogueira,

    The fix for this issue is unavailable yet.

    As soon as it will be fixed, the article will be updated.

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