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Error is shown instead of graphs in Advanced Monitoring when Plesk interface is accessed via Plesk Mobile app: The resource owner or authorization server denied the request

Updated November 12, 2019 10:39

Symptoms

The Plesk interface is accessed on a mobile device via the Plesk Mobile app (More > Open Plesk).
The following error is shown instead of graphs in the menu Advanced Monitoring:

PLESK_INFO: {"error":"access_denied","message":"The resource owner or authorization server denied the request.","hint":"Plesk session is not initialized"}

Cause

The bug in the Advanced Monitoring extension EXTPLESK-1384. It is planned to be fixed in one of the future releases of the extension.

Resolution

Until the bug is fixed, use the workaround: access the Plesk interface on mobile devices via web browsers, not via the Plesk Mobile app.

Comments

2 comments

Rubén Nogueira November 11, 2019 18:59

Product version: Plesk Obsidian 18.0.20.2
OS version: Ubuntu 18.04 x86_64
Build date: 2019/11/01 13:00

In plesk control panel, no mobile,same problem

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Ivan Postnikov November 12, 2019 10:39

Hello @Rubén Nogueira,

The fix for this issue is unavailable yet.

As soon as it will be fixed, the article will be updated.

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