kb: fixed
kb: bug
ABT: Group A
Plesk Obsidian for Linux
Applicable to:
- Plesk Obsidian for Linux
Symptoms
-
The Plesk interface is accessed on a mobile device via the Plesk Mobile app (More > Open Plesk).
-
The following error is shown instead of graphs in the menu Advanced Monitoring:
PLESK_INFO: {"error":"access_denied","message":"The resource owner or authorization server denied the request.","hint":"Plesk session is not initialized"}
Cause
Product issue:
-
#EXTPLESK-1384 "The extension can now be opened in Plesk Mobile App for iOS and Android."
Fixed in:- Grafana 1.1.4 10 March 2020
Resolution
Please consider updating your server:
Workaround
If update is not possible for some reason you may try the following
workaround
Until the bug is fixed, use the workaround: access the Plesk interface on mobile devices via web browsers, not via the Plesk Mobile app.
Comments
2 comments
Product version: Plesk Obsidian 18.0.20.2
OS version: Ubuntu 18.04 x86_64
Build date: 2019/11/01 13:00
In plesk control panel, no mobile,same problem
Hello @Rubén Nogueira,
The fix for this issue is unavailable yet.
As soon as it will be fixed, the article will be updated.
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