Domain Log manager shows white/blank page – Plesk Help Center

Symptoms

Domain log manager Domains > exmple.com > Logs shows white/blank page
Browser developers console(F12) shows:

CONFIG_TEXT: Uncaught (in promise) URIError: URI malformed
at decodeURIComponent (<anonymous>)
at index.js:94
at RegExp.[Symbol.replace] (<anonymous>)
at String.replace (<anonymous>)
at t.value (index.js:93)
at t.renderer (index.js:250)
at list.js:605
at Array.map (<anonymous>)
at Array.collect (prototype.js?1571380357:1)
at t.value (list.js:598)

Cause

Product issue:

#PPP-45326 "Entries in the web server logs containing long URLs with many special characters no longer cause the Log Browser display the logs as blank."
Fixed in:
- Plesk Obsidian 21 January 2020 (Linux)

Resolution

Please consider updating your server:

How to install Plesk updates

Workaround

If update is not possible for some reason you may try the following

workaround

Login to the server via SSH.
Check /var/www/vhosts/example.com/logs/access_log from the server.
Backup /var/www/vhosts/example.com/logs/access_log and clean up it:

# cp -p /var/www/vhosts/example.com/logs/access_log /var/www/vhosts/example.com/logs/access_log.bk
# echo "" > /var/www/vhosts/example.com/logs/access_log

Comments

6 comments

James Lane December 13, 2019 08:33

That didn't work for me Pavel. Any other ideas?

1

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Ivan Postnikov December 13, 2019 08:43

Hello @James Lane,

The issue is already fixed and should be available in the next Plesk Obsidian update.

The corresponding information will be added here: https://docs.plesk.com/release-notes/obsidian/change-log/

In case the issue would remain the same after the update, consider submitting a support request: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

-1

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Faith December 26, 2019 01:47
I don't think that the error is related to access logs because I only receive the following error when I check only "Apache Error Logs".
```
Internal error ;-P
URIError: URI malformed
undefined
```
Also, if I refresh the page, the error disappears and I get only a blank page.

It's December 26, 2019 and it's still not fixed on Plesk Obsidian 18.0.21 #5
1

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Julian Bonpland Mignaquy December 26, 2019 22:35

Faith this will be fixed in Plesk Obsidian 18.0.23.0. Currently ETA is for Jan 21st, 2020.

0

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Faith December 26, 2019 22:37

So, what do you suggest me to do? I've to check my logs... And the solution on the topic doesn't work.

0

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Julian Bonpland Mignaquy December 26, 2019 23:32

@Faith please open a support ticket with us so we can get to the bottom of this: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

0

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