[FIXED BUG] Courier IMAP: folders with special characters displayed incorrectly after upgrade to Obsidian

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7 comments

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    Ole

    Hello,

    we have a similar problem: One of our customers has several folders with special chars in his mailbox and after the obsidian upgrade (and change to dovecot) he saw the special chars in the folder names and renamed them in roundcube. But after the renaming of a folder roundcube shows the error "Mailbox does not exist" when selecting this folder (every other folder works ok). So he is not able to access the emails in this folder any more. What can we do to make the old folder accessible again? Any help would be much appreciated!

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    Ole

    Hi there,

    we solved the problem by renaming the folder names to not use any special chars in the terminal:

    cd /var/qmail/mailnames/{domain-name}/{email-name}/Maildir
    mv folder_name_with_special_chars folder_name_without_special_chars

    Afterwards the folders must be subscribed again and then can be accessed and even renamed in roundcube to contain special chars.

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    Ivan Postnikov

    Hello Ole

    Sorry for the late response.

    Glad to hear that the solution was found. This may be useful for other Pleskians.

    When the issue from this article will be fixed, the article will be updated.

     

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    Juliusz Czarnogorcew

    Unfortunately, after last night upgrade to Plesk Obsidian18.0.25 (from 18.0.24) similar error occurred. Polish letters in folder names
    are now displayed uncorrectly (i.e., folder Elementy Usunięte (Deleted Items) is now displayed as Elementy Usuni&ARk-te)

    Looks like your update to ä, ö, ü crashed other charsets.Please advise.

     

     

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    Anzhelika Khapaknysh

    @Juliusz Czarnogorcew,

    As far as I know, you've already created a ticket to our Support Team.
    So I suggest continuing the investigation in it.

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    Sapo (Edited )

    Hello ! 

    We are experiencing the problem in hungarian characters: á,é,ő,ű,ú ! 
    We are expericing, that after plesk 18.0.25.#1 ugrade (from 18.0.24) from "sent items folder"'s name (hungarian=Elküldött elemek) cahange to "Elk&APw-ld&APY-tt elemek" . But created one new sent items folder with good characters = Elküldött elemek" (sent items). If i sent e-mail my sent email transfered "Elküldött elmek" folder and in "Elk&APw-ld&APY-tt elemek" folder stay old sent mails ! And this foleder not use my Outlook !

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    Francisco Garcia

    Hi Sapo,

    If this issue happens in the latest version of Plesk Obsidian, I suggest you to open a support request, so we can investigate.

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