Unable to download backup in Plesk Obsidian: Network Error

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    Donnie Weaver

    ETA on when this will fixed? Obsidian has updated 4 times since this was posted, but the issue persists.

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    Anzhelika Khapaknysh

    Hi @Donnie Weaver,

    The bug is expected to be fixed in Plesk Obsidian but there is still no exact ETA.

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    Fran Le Bouleix

    I am experiencing a similar error in Obsidian 18.0.29 but there is NO request_terminate_timeout setting in /etc/sw-engine/pool.d/plesk.conf

    I've already raised the timeouts values from 600 to 1200 according to this other  Article https://support.plesk.com/hc/en-us/articles/115001203674-Unable-to-download-huge-backup-file-in-Plesk-interface-504-Gateway-Time-out

    and there is space in the /tmp partition on the server

    but downloading backups still fails after 1 to 3 GB

    # grep "timeout" /etc/sw-cp-server/config | grep "fastcgi"
    fastcgi_read_timeout 1200;
    fastcgi_send_timeout 1200;

    ]# grep "max_execution_time" /usr/local/psa/admin/conf/php.ini
    max_execution_time = 1200

    Any ideas?

    Fran

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    Bulat Tsydenov

    Hi Fran Le Bouleix!

    The issue that you are experiencing requires additional investigation. Please contact support.

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