Acronis backup in Plesk fails: The SnapAPI kernel module is not loaded for the kernel

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    Joey Jax

    Doing this did not resolve my issue, I'm still receiving the following message: 

    The SnapAPI kernel module is not loaded for the kernel 3.10.0-1127.13.1.el7.x86_64 that is running in this system. Install the module for this kernel version, and then retry the backup.

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    Scott Boulanger

    I'm still having this issue.  After performing the yum install of kernel-dev, the version installed is kernel-devel-3.10.0-1160.24.1.el7.x86_64.  I'm unable to install the lower version.

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    Jorge

    How to fix this for Ubuntu 20.04LTS running on Google Cloud Platform?

    Error code: 9764965Fields: {"$module":"disk_bundle_lxa64_26822"}Message: The SnapAPI kernel module is not loaded for the kernel 5.4.0-1042-gcp that is running in this system. Install the module for this kernel version, and then retry the backup.

    • Make is version 4.2.1
    • gcc version 9.3.0 (Ubuntu 9.3.0-17ubuntu1~20.04)
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