Acronis backup in Plesk fails: The SnapAPI kernel module is not loaded for the kernel

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    Joey Jax

    Doing this did not resolve my issue, I'm still receiving the following message: 

    The SnapAPI kernel module is not loaded for the kernel 3.10.0-1127.13.1.el7.x86_64 that is running in this system. Install the module for this kernel version, and then retry the backup.

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    Scott Boulanger

    I'm still having this issue.  After performing the yum install of kernel-dev, the version installed is kernel-devel-3.10.0-1160.24.1.el7.x86_64.  I'm unable to install the lower version.

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    Jorge (Edited )

    How to fix this for Ubuntu 20.04LTS running on Google Cloud Platform?

    Error code: 9764965Fields: {"$module":"disk_bundle_lxa64_26822"}Message: The SnapAPI kernel module is not loaded for the kernel 5.4.0-1042-gcp that is running in this system. Install the module for this kernel version, and then retry the backup.

    • Make is version 4.2.1
    • gcc version 9.3.0 (Ubuntu 9.3.0-17ubuntu1~20.04)

    It seems that the snapapi26 module is only compatible with 4.18.x kernels. So that means this won't run on Ubuntu 20.04LTS, since the minimum kernel version is 5.4.

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    Admin
    OS CentOS Linux 8.3.2011
    Product Plesk Obsidian Version 18.0.35 Update #2, last updated on May 28, 2021 03:08 AM
    Acronis Refuses to Backup on New Install
    Error: The SnapAPI kernel module is not loaded for the kernel 4.18.0-240.22.1.el8_3.x86_64 that is running in this system. Install the module for this kernel version, and then retry the backup.
    Tried the info on this page ie: yum install kernel-devel gcc make and reinstall.
    Tried full reboot.
    Tried removing and reinstalling the Acronis plug in multiple times.
    Tried not to blow my cool as this has cost me an entire days work.
    Tried to contact Acronis but they say only Plesk can help.
     
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    Libor Zeman

    Hello, it is very easy... You have the old Agent version, update it to the last version 15.0.26986, it's solved my problem, update it directly from your Acronis cloud.

    (I had the same error: An error has occurred. One of the services may be stopped. Go to "Scheduled Tasks" and try to run the command of the "Acronis Backup" extension manually. If this issue persists, contact the support team.)

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    Admin

    After spending a week with multiple people looking at this issue, Acronis took a look at the server and could not resolve the problem either.

    Acronis said: "It appears that with the kernel version installed on the Cent OS 8.3 is not supported yet by Acronis Linux Agent (kernel-devel-4.18.0-240.22.1.el8_3.x86_64)
    It's further mentioned in the KB below - https://kb.acronis.com/content/68870
    This will be supported in our next release build that is C21.07 and there is no ETA at the moment.
    Until the release the installed kernel version is not supported and as a workaround you can downgrade the kernel version."

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