Applicable to:
- Plesk Obsidian for Windows
Symptoms
- Plesk upgrade fails with the error:
CONFIG_TEXT: Upgrading Plesk base locale...
In
Could not open input file: C:\Program Files (x86)\Parallels\Plesk\/admin/plib/scripts/update-failure-notification.php
ERROR: The installation of the package 'plesk-locale-base-en-US' failed with code -1. (upgrade: Upgrading Plesk base locale...)
Not all packages were installed.C:\ParallelsInstaller\autoinstaller3.log
CONFIG_TEXT: 2019-10-08 14:01:55.470014] Access is denied. (Error code 5) at Move file 'C:\ParallelsInstaller\parallels\pool\regular\PLESK-WIN_18.0.19_1013\dist-windows\plesk-locale-base-en-US\plesk-locale-base-en-US-package.version' to 'C:\Recycler\{86066D57-9347-46a7-B4DB-971D9EF36D29}\db7facdb-ea0e-11e9-9b4b-00155da83308'
- Procmon shows ACCESS DENIED for
C:\Recycler
(Recycle bin).
Cause
Plesk bug PPPM-11109 that will be fixed in future Plesk updates.
Resolution
- Login to the server via RDP.
- Set below permissions to
C:\Recycler
(SYSTEM and Administrators groups must have Full control )CONFIG_TEXT: Owner : BUILTIN\Administrators
Group : NT AUTHORITY\SYSTEM
Access : Everyone Allow ReadData, CreateFiles, AppendData, ExecuteFile, DeleteSubdirectoriesAndFiles, ReadAttributes,
Delete, ReadPermissions, Synchronize
Everyone Allow ReadAttributes, Delete, ReadPermissions, Synchronize
NT AUTHORITY\SYSTEM Allow FullControl
BUILTIN\Administrators Allow FullControl
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