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Scheduled Tasks in Plesk fail for chroot environment: /lib/x86_64-linux-gnu/libtinfo.so.5: no version information available (required by -)

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Alexey Lapshin
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Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to run Scheduled Tasks in Plesk, it fails with the following error message:

    PLESK_ERROR: Task "ls /" completed with error in 1 seconds, output:
    -: /lib/x86_64-linux-gnu/libtinfo.so.5: no version information available (required by -)

  • Plesk is installed on Debian 9 with the latest Kernel version

Cause

Corrupted libraries from the chroot template:

All or some of the libraries in the chroot template are different from the system ones:

# md5sum /var/www/vhosts/chroot/lib/libpthread.so.0 /lib32/libpthread.so.0
e3946191b7247399a550fc11f4c769bd /var/www/vhosts/chroot/lib/libpthread.so.0
531ed8289e20f12f8bdbf27aab0cf965 /lib32/libpthread.so.0

# md5sum /var/www/vhosts/chroot/lib/x86_64-linux-gnu/libpthread.so.0 /lib/x86_64-linux-gnu/libpthread.so.0
22553951d60f711e3cee465e63e12fe0 /var/www/vhosts/chroot/lib/x86_64-linux-gnu/libpthread.so.0
e3946191b7247399a550fc11f4c769bd /lib/x86_64-linux-gnu/libpthread.so.0

# md5sum /lib/x86_64-linux-gnu/libc.so.6 /var/www/vhosts/chroot/lib/x86_64-linux-gnu/libc.so.6
3e5c9b44fc491e6dd5e480fcb316bf2d /lib/x86_64-linux-gnu/libc.so.6
8548e4731a83e6ed3fc167633d28c21f /var/www/vhosts/chroot/lib/x86_64-linux-gnu/libc.so.6

Resolution

Update the template via chroot-managing script and apply it to all or single domain:

  1. Connect to the server using SSH.

  2. Download and unpack the update_shroot.sh script (it can be found here):

    # wget https://support.plesk.com/hc/en-us/article_attachments/360018016800/update_chroot.tar.gz
    # tar -xvzf update_chroot.tar.gz

  3. Add to chroot template:

    # ./update_chroot.sh --add /lib32/libpthread.so.0

    If that does not resolve the issue, manually overwrite the library:

    Overwrite old library:

    # cp -a /lib32/libpthread.so.0 /var/www/vhosts/chroot/lib/libpthread.so.0

  4. Update the template for all domains:

    # ./update_chroot.sh --apply all

    Note: The template can be applied to only one template as well by executing ./update_chroot.sh --apply example.com

If the issue still persists then rebuild chroot template.

Comments

2 comments

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  • Avatar
    DoSieci

    the link is not Found !!

     

     plesk.zendesk.com/hc/article_attachments/360009607573/update_chroot.tar.gz 

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  • Avatar
    Alexey Lapshin

    Hello @DoSieci

    Thank you for pointing our attention to that! File attached, the article changed.

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