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[FIXED BUG] Plesk Obsidian on WHMCS 7.8.3 fails to change passwords: sys_passwd() must be of the type string, null given

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Francisco Garcia
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kb: fixed kb: bug Plesk Obsidian for Windows

Applicable to:

  • Plesk Obsidian for Windows

Symptoms

  • Plesk Obsidian is being used as a provisioning node on WHMCS 7.8.3

  • Through WHMCS, user password fails to be changed with the API error:

    CONFIG_TEXT: [errtext] => Argument 1 passed to Checker::sys_passwd() must be of the type string, null given, called in C:\Program Files (x86)\Plesk\admin\plib\api-rpc\AgentHosting.php on line 377

Cause

Product issue:

  • #PPP-44614 "It is now again possible to set a system user’s password via an API-RPC request."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

If update is not possible for some reason you may try the following

workaround

Wait till Plesk Obsidian update published at the end of October.

Comments

3 comments

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  • Avatar
    Mahmoud Dachach

    I cannot access to my account 

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  • Avatar
    Mahmoud Dachach

    ??

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  • Avatar
    Ivan Postnikov

    Hello Mahmoud Dachach

    Please, let us know what account is in question?

    Is it about Plesk - WHMCS integration?
    Or is it about logging into Plesk admin/domain owner / my.plesk.com?

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