Notifications are sent every hour: Can't initialize engine. License problem

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    Michael Günther

    Hi,

    I'm facing that issue AFTER the upgrade to Plesk Obsidian 18.0.20. So the resolution is no option for me indeed.

    Regarding the workaround: it prvents from the hourly mails bit does not solves the real cause.

    Can anybody help?

    Regards
    Michael

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    Lev Iurev

    @Michael Günther

    The issue is cause by the fact that cron task is created during antivirus activation and Plesk does not remove it during deactivation of antivirus.

    The issue was fixed for new scenarios, if you experienced the issue before the update you should apply the provided workaround.

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    Michael Günther

    Hi @Lev Iurev,

    thanks for the hint. Antivirus was activated after upgrade to Plesk Obsidian 18.0.20 but I've never purchased a license.

    After deactivating, the issue was gone along with the cron task ;)

    Regards
    Michael

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    Iain

    Just as an FYI, I am seeing this behaviour after moving up from 17.8 to 18.0.20, but have never had Kapersky on the machine at any time.

    Hopefully removing the cron job will sort the issue, but just to report I'm seeing his having never had Kapersky on the box.

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    Julian Bonpland Mignaquy

    @lain have you tried applying the workaround after the upgrade? The issue was fixed for new scenarios. If the issue was present before the update, the provided workaround should be applied after upgrading to Obsidian as well

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    Iain

    Hi Julian Bonpland Mignaquy, I thought I'd posted back, but clearly not :-(

    Yes, moved the cron job as described to a 'not-active' directory and instant resolution. The 'interesting' aspect was I've never run Kapersky on this box and so this cron seems to have been added by the update without any Kapersky dependency.

    But yes, nice simple instructions and immediate resolution :-)

     

    .../Iain

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    Ian Don LeBlanc

    18.0.21 broke it again.

    System auto updated to 18.0.21 this morning and already got 30 emails saying

     

    Loading engine...
    Current product version: 8.5.1.5
    Initializing engine...
    Using xml-file: /opt/kav/sdk8l3/bin/settings.xml.
    Can't initialize engine. License problem.
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    Maxim Krasikov

    Hi @Ian Don LeBlanc,

    I wasn't able to reproduce the issue on my test installation with Plesk Obsidian 18.0.21.5,

    When the Kaspersky license is installed, the cron task automatically added into /etc/cron.d/plesk-kav-update. However, when the license is removed, the cron task is removed as well and notifications cannot be sent.

    Please contact support directly for the detailed investigation of the issue:
    https://support.plesk.com/hc/en-us/requests/new

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    Laurent Ah Koon (Edited )

    Hi, I have the same issue but KAV installed. 

    When running mv /etc/cron.d/plesk-kav-update /root
    mv: cannot stat '/root/plesk-kav-update': Permission denied

     

    How to uninstall KAV? 

     

     

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    Lev Iurev

    Hello @Laurent Ah Koon

    You could remove KAV using Plesk autoinstaller or Update and Upgrade menu in Plesk

    Or you could create a ticket to our support departmnet so they could check the issue in details.

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