Starting on October 19, 2021, we will enable single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
To be prepared for this change and to avoid the need to register during your next ticket submission after the change, we encourage you to create an account here before October 19 using the same email address as your current Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account. You will continue to use ZenDesk authentication until we switch over to single-sign-on on October 19th.

Backup to Cloud Pro license has been purchased but extension is not present in Extensions and now shown under additional license keys

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5 comments

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    Sohail Rahim

    yeh absolutely fantastic. after purchasing this extension, it updates your licence and you get locked out of power user mode.

    it locks your profile in service provider mode, and you're screwed. you can't see all your domains. thanks, guys!

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    Anton Maslov

    Hello Sohail, 

    This happens because partner from whom you purchased main Plesk license configured settings that way, execute the below command from SSH to unlock: plesk bin poweruser --on -simple false -lock false

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    Michele Almieri

    Ho acquistato una licenza per il mio plesk PLSK. di google backup ma non risulta nelle chiavi del mio plesk. COme faccio ad installarla che non ho neanche le chiavi di licenza della licenza Backup Google?

    Pagato abbonamento annuale !

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    Ivan Postnikov

    Hello Michele Almieri

    Try retrieving the key at Tools & Settings > License Management > Retrieve Keys.

    In case this wouldn't help, consider contacting support https://support.plesk.com/hc/en-us/articles/213608509 using the Backup to Cloud Pro license, which should look like EXT.XXXXXXXX and may be found at Tools & Settings > License Management > Additional License Keys

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    Ross Plotkin

    Just purchased license for this extension. License management not updated. Backup page not update. No means of accessing the functionality.

    Tried contacting plesk support but it just refers me to our host who says it is plesk's responsibility.

    What's happening here? 🤷‍♂️

     

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