- Plesk for Linux
- Additional User accounts were created at Subscriptions > example.com > Users.
- When an additional user try to reset the password using Password reset form on Plesk login page, it does not accept username and fails with the following error:
PLESK_ERROR: Error: Identification failed: invalid username or email address specified. Please try again.
This is Plesk bug PPPM-9152, which will be fixed in future Plesk updates.
As a workaround, fill the Username field on the reset password form page as email address of this user, for example:
fill in as below: