- Plesk Onyx for Linux
- Plesk for Linux
- The additional user account is created in Plesk > Subscriptions > example.com > Users:
- When an additional user tries to reset the password using Password reset form on Plesk login page, it does not accept username and fails with the following error:
PLESK_ERROR: Error: Identification failed: invalid username or email address specified. Please try again.
This is Plesk bug with ID #PPPM-9152, which will be fixed in future Plesk updates.
As a workaround, fill the Username field on the Password reset form as email address of this user, for example:
Fill as below: