Some functionalities are missing in Plesk admin interface

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    Keith Dawson (Edited )

    I have done both the GUI and command-line suggestions but the right-hand panel containing "Settings" is still missing. (When I did Tools & Settings > Restricted Mode Settings, the checkbox for Enable Restricted Mode was NOT ticked.) How do I get it back? Plesk Obsidian 18.0.39 on CentOS 7

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    Yaroslav Tarasov

    Hello @Keith Dawson,

    It seems you are talking about the right sidebar on the "Websites & Domains" or "Domains > example.com".

    You may open it with the following button:

     

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    Keith Dawson

    Thanks  you, when no answer here I filed a support ticket and got it resolved that way.

    The support rep pointed out a survey the developers are running, which appears on that right-hand panel (once you manage to make it appear!). They want to know how people feel about the functions on the right-hand panel, whether & how much they use them. Looks like they made a mistake making it vanish!

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    Claudio Januario

    Hi there Yaroslav, I had this exact problem yesterday. Thank you very much!
    I had both the "symptoms" you described but I admit was mislead by the "resolution" because at first I did not think it was an alternative solution, I thought it was the same web gui command...so after I read a lot of help pages, I tried it and all went back to normal.
    May I suggest adding something like "3 - if you cannot see Restricted Mode Settings use the terminal command" in the Resolution section? Maybe can help other faster.
    Thanks again

    Cheers

    Claudio

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    Yaroslav Tarasov

    Hello everyone! 

    @Keith Dawson, glad to know that the Support Department helped you to sort it out!

    @Claudio Januario, thank you for your feedback. Indeed there can be cases when the option  Restricted Mode Setting is not visible in GUI. I've added a note in the article as you mentioned!

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    Claudio Januario (Edited )

    Yaroslav Tarasov just out of curiosity, is there an explanation for this behaviour? I did absolutely nothing, I do not use restricted mode at all because I maintain my own machine located at a webfarm, I'm the only "client" so I became a little more paranoid about intruders and such. I woke up on the 27th and it was like that.
    Any hints appreciated

    Cheers

    Claudio

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    Yaroslav Tarasov

    @Claudio Januario,it's pretty hard to say what happened initially straight away. I would suggest checking the Action Log (in Tools & Settings) as a first step to understand when the restricted mode was turned on and off. For example, here is what I see on my test server when truing the restricted mode on:

    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update domain template by admin' ('Admin template': '1' => '1')

    and off:
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update domain template by admin' ('Admin template': '1' => '1')

    After that, you may check the other logs and compare the timestamps of different events to identify what happened there and to see if this is somehow related.

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