Some functionalities are missing in Plesk admin interface

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    Keith Dawson (Edited )

    I have done both the GUI and command-line suggestions but the right-hand panel containing "Settings" is still missing. (When I did Tools & Settings > Restricted Mode Settings, the checkbox for Enable Restricted Mode was NOT ticked.) How do I get it back? Plesk Obsidian 18.0.39 on CentOS 7

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    Yaroslav Tarasov

    Hello @Keith Dawson,

    It seems you are talking about the right sidebar on the "Websites & Domains" or "Domains > example.com".

    You may open it with the following button:

     

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    Keith Dawson

    Thanks  you, when no answer here I filed a support ticket and got it resolved that way.

    The support rep pointed out a survey the developers are running, which appears on that right-hand panel (once you manage to make it appear!). They want to know how people feel about the functions on the right-hand panel, whether & how much they use them. Looks like they made a mistake making it vanish!

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    Claudio Januario

    Hi there Yaroslav, I had this exact problem yesterday. Thank you very much!
    I had both the "symptoms" you described but I admit was mislead by the "resolution" because at first I did not think it was an alternative solution, I thought it was the same web gui command...so after I read a lot of help pages, I tried it and all went back to normal.
    May I suggest adding something like "3 - if you cannot see Restricted Mode Settings use the terminal command" in the Resolution section? Maybe can help other faster.
    Thanks again

    Cheers

    Claudio

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    Yaroslav Tarasov

    Hello everyone! 

    @Keith Dawson, glad to know that the Support Department helped you to sort it out!

    @Claudio Januario, thank you for your feedback. Indeed there can be cases when the option  Restricted Mode Setting is not visible in GUI. I've added a note in the article as you mentioned!

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    Claudio Januario (Edited )

    @... just out of curiosity, is there an explanation for this behaviour? I did absolutely nothing, I do not use restricted mode at all because I maintain my own machine located at a webfarm, I'm the only "client" so I became a little more paranoid about intruders and such. I woke up on the 27th and it was like that.
    Any hints appreciated

    Cheers

    Claudio

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    Yaroslav Tarasov

    @Claudio Januario,it's pretty hard to say what happened initially straight away. I would suggest checking the Action Log (in Tools & Settings) as a first step to understand when the restricted mode was turned on and off. For example, here is what I see on my test server when truing the restricted mode on:

    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:37] 'Update domain template by admin' ('Admin template': '1' => '1')

    and off:
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update Administrator Information' ('Client GUID': '106c4724-79a1-4bf4-9674-bd956c77997c' => '106c4724-79a1-4bf4-9674-bd956c77997c', 'Client Type': 'admin' => 'admin', 'Login Name': 'admin' => 'admin')
    10.32.32.80 admin [2021-12-29 13:17:46] 'Update domain template by admin' ('Admin template': '1' => '1')

    After that, you may check the other logs and compare the timestamps of different events to identify what happened there and to see if this is somehow related.

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    Kaspar vd

    The article mentions to disable Restricted Mode on the Restricted Mode Settings page. However that's not where you can enable or disable Restricted Mode. It can found on Tools & Settings > Interface Management.

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    Alex Davydov

    @Kaspar vd
    Restricted mode can be disabled from both Tools & Settings > Restricted Mode Settings and Tools & Settings > Interface Management.

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    Alex Sev

    After installing the panel, the first administrator sees all the functions of the site, and the second panel administrator looks like a user - cannot create projects with separate folders on the server (only offers to make part of existing projects), as well as there is no possibility to switch from client mode to hosting provider mode What to do?

     

     

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    Alex Davydov

    @Alex Sev based on your description, you have Additional User Accounts. Such accounts are limited with their own websites/projects. In case you would like to have some administrative rights, consider creating Additional Administrator Account or ask your hosting provider to create it for you. 

    For more details about both account types, its difference and how to create them, please review this KB article:

     

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