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Unable to upload any file via domain File Manager after changing post_max_size and upload_max_filesize values: The file "Test.jpg" is too big. Try to upload this file via FTP

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Ivan Kamnev
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Plesk for Linux kb: bug ABT: Group A

Applicable to:

  • Plesk for Linux

Symptoms

  • In an attempt to upload any file in Plesk > Domains > example.com > File Manager > Upload, the error below is shown:

    PLESK_ERROR: The file "Test.jpg" is too big. Try to upload this file via FTP.

  • Values for PHP parameters post_max_size and upload_max_filesize in /usr/local/psa/admin/conf/php.ini file are set with shorthand notations (K\M\G), for example: 

    CONFIG_TEXT: post_max_size = 16M
    upload_max_filesize = 16M

    CONFIG_TEXT: post_max_size = 2G
    upload_max_filesize = 2G

Cause

This is the Plesk bug with ID #PPPM-13226 which is planned to be fixed in one of the future product updates.

Resolution

Until the bug will be fixed, apply one of the solutions below: 

For RHEL based systems (CentOS/CloudLinux)

  1. Log into the sever via SSH.

  2. Using the vi text editor open the /usr/local/psa/admin/conf/php.ini file and set integer values as below:

    • For 16 Megabytes:

      CONFIG_TEXT: post_max_size = 16777216
      upload_max_filesize = 16777216

    • For 2 Gigabytes:

      CONFIG_TEXT: post_max_size = 2147483647
      upload_max_filesize = 2147483647

  3. Restart psa service:

    # service psa restart 

For Debian based systems (Ubuntu/Debian)

  1. Log into the sever via SSH.

  2. Using the vi text editor open the /opt/psa/admin/conf/php.ini file and set integer values as below:

    • For 16 Megabytes:

      CONFIG_TEXT: post_max_size = 16777216
      upload_max_filesize = 16777216

    • For 2 Gigabytes:

      CONFIG_TEXT: post_max_size = 2147483647
      upload_max_filesize = 2147483647

  3. Restart psa service:

    # service psa restart 

Comments

5 comments

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  • Avatar
    warittha phattharawong

    We tested it and it doesn't work.

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  • Avatar
    Ivan Postnikov

    Hello warittha phattharawong

    Please, let me know the size of file you've tried to upload and provide the output of the following commands:

    cat /usr/local/psa/admin/conf/php.ini | grep post_max_size

    cat /usr/local/psa/admin/conf/php.ini | grep upload_max_filesize

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  • Avatar
    Emil Cataranciuc

    cat /usr/local/psa/admin/conf/php.ini | grep post_max_size

    post_max_size = 2147483647

    cat /usr/local/psa/admin/conf/php.ini | grep upload_max_filesize

    upload_max_filesize = 2147483647

    Still getting the error.

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  • Avatar
    Ivan Postnikov

    Hello Emil Cataranciuc

    In this case and if the uploaded file is actually less than 2 Gbs, please, consider submitting a support request for the issue to be checked on our side.

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  • Avatar
    Adel A

    Hi,

    I tried and I got this :

    ([root@server ~]# /usr/local/psa/admin/conf/php.ini
    -bash: /usr/local/psa/admin/conf/php.ini: Permission denied) .

    Any idea ?

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