- Plesk Onyx
Acronis Backup fails with the following error:
PLESK_ERROR: Backup failed. Operation canceled by user.
The following error can be found when download activity log from Backup error > Details > Download log:
CONFIG_TEXT: Starting the before-data-capture command: /usr/lib/Acronis/BackupAndRecovery/webcpprecapture.
Child process has exited with code '1'.**
**Failed to perform the before-data-capture command. Error code: 66,596.
Option Fail the backup if the command execution fails is enabled in Plesk > Acronis Management Panel > Backup Console > All devices > example.com > click the gear icon > Backup > click the gear icon > Backup Options > Pre-post data capture command.
The option Pre-post data capture causes Acronis to run a pre-command which fails, therefore the backup also fails to create.
- Log into Plesk > Acronis Management Panel > Backup Console > All devices > Backup Plan name > click the gear icon > Backup > click the gear icon > Backup Options
- Switch to the Pre-post data capture commands tab and disable the option by selecting NO.
- Press DONE to save changes.
- Press SAVE CHANGES to apply the setting for the backup plan.