Applicable to:
- Plesk Onyx for Linux
Symptoms
- OS version is Ubuntu 16.04 with 17.5 or Ubuntu 18 with Plesk 17.8;
- Installation of the extension Softaculous Auto Installer fails with the following error:
PLESK_ERROR: Installation of extension has failed
- Execution of /opt/psa/tmp/moduleWHy2lH/plib/scripts/pre-install.php failed with exit code 1 and the output:
- ionCube Loader is not loaded. Please enable it to continue installation
Cause
This is a Plesk bug #PPPM-9045 (Ubuntu 16) and #PPPM-10236 (Ubuntu 18) that will be fixed in future product updates.
Resolution
For Ubuntu 16, as a workaround apply the solution from the article How to install ionCube Loader in Ubuntu 16.04
For Ubuntu 18, follow the steps below:
- Connect to the server via SSH
Note: if direct SSH access to the server is not possible, contact server administrator for further assistance.
-
Download the necessary archive and unpack it:
# wget http://downloads3.ioncube.com/loader_downloads/ioncube_loaders_lin_x86-64.zip
# unzip ioncube_loaders_lin_x86-64.zip -
Find the extension directory:
# php -i | grep extension_dir
extension_dir => /usr/lib/php/20170718 => /usr/lib/php/20170718 -
Copy the binary to module directory that was found on step 2:
# cp ioncube/ioncube_loader_lin_7.2.so /usr/lib/php/20170718
# echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/cli/conf.d/00-ioncube-loader.ini
# echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/apache2/conf.d/00-ioncube-loader.ini
# echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/cgi/conf.d/00-ioncube-loader.ini
# echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/fpm/conf.d/00-ioncube-loader.ini -
Restart Apache:
# service apache2 restart
Comments
3 comments
I am having the same issue with Ubuntu 18.04.2. (Plesk Onyx
Version 17.8.11)
/opt/plesk/php/7.2/bin/php -v | grep -i ioncubeApparently it has Ioncube loader:
with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v10.3.2, Copyright (c) 2002-2018, by ionCube Ltd.
root@localhost:~#
Please advise.
Hello @fergus,
I have reproduced the same behavior on a test server Ubuntu 18, Plesk 17.8 and I have reported this case.
After getting the results, the article will be updated. Click "Follow" to be notified.
Meanwhile, you can apply the workaround form the article https://support.plesk.com/hc/en-us/articles/115000228505 ,but change the "7.0" to "7.2".
For example,
----------
cp ioncube/ioncube_loader_lin_7.2.so /usr/lib/php/20170718
echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/cli/conf.d/00-ioncube-loader.ini
echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/apache2/conf.d/00-ioncube-loader.ini
echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/cgi/conf.d/00-ioncube-loader.ini
echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/fpm/conf.d/00-ioncube-loader.ini
----------
Thanks. That worked.
Please sign in to leave a comment.