Applicable to:
- Plesk Onyx for Linux
Symptoms
- OS version is Ubuntu 16.04 with 17.5 or Ubuntu 18 with Plesk 17.8;
- Installation of the extension Softaculous Auto Installer fails with the following error:
PLESK_ERROR: Installation of extension has failed
- Execution of /opt/psa/tmp/moduleWHy2lH/plib/scripts/pre-install.php failed with exit code 1 and the output:
- ionCube Loader is not loaded. Please enable it to continue installation
Cause
This is a Plesk bug #PPPM-9045 (Ubuntu 16) and #PPPM-10236 (Ubuntu 18) that will be fixed in future product updates.
Resolution
For Ubuntu 16, as a workaround apply the solution from the article How to install ionCube Loader in Ubuntu 16.04
For Ubuntu 18, the bug has been fixed in Plesk Obsidian.
Upgrade to the latest Plesk version How to upgrade Plesk to the next release.
If the upgrade is not possible, apply the workaround below:
- Connect to the server via SSH
Note: if direct SSH access to the server is not possible, contact server administrator for further assistance.
-
Download the necessary archive and unpack it:
# wget http://downloads3.ioncube.com/loader_downloads/ioncube_loaders_lin_x86-64.zip
# unzip ioncube_loaders_lin_x86-64.zip -
Find the extension directory:
# php -i | grep extension_dir
extension_dir => /usr/lib/php/20170718 => /usr/lib/php/20170718 -
Copy the binary to module directory that was found on step 2:
# cp ioncube/ioncube_loader_lin_7.2.so /usr/lib/php/20170718
# echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/cli/conf.d/00-ioncube-loader.ini
# echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/apache2/conf.d/00-ioncube-loader.ini
# echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/cgi/conf.d/00-ioncube-loader.ini
# echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/fpm/conf.d/00-ioncube-loader.ini -
Restart Apache:
# service apache2 restart
Comments
3 comments
I am having the same issue with Ubuntu 18.04.2. (Plesk Onyx
Version 17.8.11)
/opt/plesk/php/7.2/bin/php -v | grep -i ioncubeApparently it has Ioncube loader:
with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v10.3.2, Copyright (c) 2002-2018, by ionCube Ltd.
root@localhost:~#
Please advise.
Hello @fergus,
I have reproduced the same behavior on a test server Ubuntu 18, Plesk 17.8 and I have reported this case.
After getting the results, the article will be updated. Click "Follow" to be notified.
Meanwhile, you can apply the workaround form the article https://support.plesk.com/hc/en-us/articles/115000228505 ,but change the "7.0" to "7.2".
For example,
----------
cp ioncube/ioncube_loader_lin_7.2.so /usr/lib/php/20170718
echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/cli/conf.d/00-ioncube-loader.ini
echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/apache2/conf.d/00-ioncube-loader.ini
echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/cgi/conf.d/00-ioncube-loader.ini
echo "zend_extension=ioncube_loader_lin_7.2.so" > /etc/php/7.2/fpm/conf.d/00-ioncube-loader.ini
----------
Thanks. That worked.
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