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Unable to receive emails: No such user in mail authorization database

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Julian Bonpland Mignaquy
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Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to receive emails for any mailbox with the following error in /var/log/maillog:

    CONFIG_TEXT: No such user 'jdoe@example.com' in mail authorization database

  • Unable to connect to any mailbox through mail clients or webmail.

Cause

Mail server misconfiguration.

Resolution

  1. Connect to the server via SSH

  2. Execute the following command:

    # plesk repair mail -y

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