Starting on October 19, 2021, we will enable single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
To be prepared for this change and to avoid the need to register during your next ticket submission after the change, we encourage you to create an account here before October 19 using the same email address as your current Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account. You will continue to use ZenDesk authentication until we switch over to single-sign-on on October 19th.

Articles in this section

See more

Unable to receive emails: No such user in mail authorization database

Avatar
julian bonpland mignaquy
Updated
Follow
Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to receive emails for any mailbox with the following error in /var/log/maillog:

    CONFIG_TEXT: No such user 'jdoe@example.com' in mail authorization database

  • Unable to connect to any mailbox through mail clients or webmail.

Cause

Mail server misconfiguration.

Resolution

  1. Connect to the server via SSH

  2. Execute the following command:

    # plesk repair mail -y

Comments

0 comments

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles