Applicable to:
- Plesk Onyx
Symptoms
Periodically there are a lot of autoresponder processes which consume almost 100% of CPU:
# ps auxf | grep autoresponder | grep -v grep
popuser 3865999 99.3 0.0 103340 5556 ? R Jul20 1228:08 | | _ /usr/local/psa/handlers/hooks/autoresponder responder jdoe@example.com jdoe2@example2.com
popuser 1679947 98.8 0.0 103340 5644 ? R 13:00 166:55 | | _ /usr/local/psa/handlers/hooks/autoresponder responder jdoe3@example3.com jdoe4@example4.com
Cause
This is Plesk bug with ID PPPM-8987 which will be fixed in future product updates.
Resolution
Note: workaround available for CentOS 6/CentOS 7/Cloudlinux 7 and Plesk Onyx 17.8.
-
Connect to the server via SSH.
-
Download a custom fix:
# wget https://support.plesk.com/hc/en-us/article_attachments/360009397593/customfix.tar.gz
-
Unpack a package:
# tar -xzvf customfix.tar.gz
-
Install the package:
# yum install /root/plesk-libpoco-1.7.8.rpm
-
Connect to the server via SSH.
-
Download a custom fix:
# wget https://plesk.zendesk.com/hc/article_attachments/360010037534/customfix_centos6.tar.gz
-
Unpack a package:
# tar -xzvf customfix_centos6.tar.gz
-
Install the package:
# yum install /root/plesk-libpoco-1.7.8-1.7.8p3-0centos.6.180806.1636.x86_64.rpm
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