Applicable to:
- Plesk Onyx for Linux
- Plesk Onyx for Windows
Symptoms
-
Unable to access Plesk via https://example.com:8443 with the error:
PLESK_INFO: This site can’t be reached
-
In Plesk > Tools & Settings > Server settings the Full hostname* is specified as example.com.
-
There is no A record for the domain in the global DNS system:
# dig +short example.com
#
Cause
The domain DNS misconfiguration.
Resolution
Contact the domain registrar company (where the domain name that is not working was purchased from) regarding the issue.
As a temporary workaround access Plesk using the server IP-Address, for example http://203.0.113.2:8443.
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