Applicable to:
- Plesk Onyx for Linux
- Plesk Onyx for Windows
Symptoms
-
Unable to access Plesk via https://example.com:8443 with the error:
PLESK_INFO: This site can’t be reached
-
In Plesk > Tools & Settings > Server settings the Full hostname* is specified as example.com.
-
There is no A record for the domain in the global DNS system:
# dig +short example.com
#
Cause
The domain DNS misconfiguration.
Resolution
Contact the domain registrar company (where the domain name that is not working was purchased from) regarding the issue.
As workaround use one of the following methods:
- Access Plesk using the server IP-Address, for example
http://203.0.113.2:8443
. - Change the server name, so it will use one of the working domain names.
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