Applicable to:
- Plesk Onyx for Windows
Symptoms
- Unable to switch DNS Server to Simple DNS in Plesk > Tools & Settings > Server Components > Simple DNS Plus. The following error occurs upon clicking OK:
PLESK_ERROR: Error: Some fields are empty or contain an improper value
- Version of Plesk is Onyx 17.5 and higher.
Cause
Misconfiguration of Simple DNS component.
Resolution
It is required to reset the settings for Simple DNS. For that:
- Connect to the server via RDP
- Go to Start > Search for "Simple DNS Plus", and open its management console
- Go to Options > General > HTTP API
- Unselect the Enable HTTP API option to disable it and click OK
- Select the Enable HTTP API option back and click OK
- Log into Plesk
- Go to Tools & Settings > Server Components > Simple DNS Plus
- In case the Authentication method in Simple DNS > Options > General > HTTP API is set to "None (anonymous)", then, in Plesk, leave the "Connection password" field blank
- In case the Authentication is set to Basic, insert the corresponding password in the "Connection password" field
- Click OK
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