- Plesk Onyx for Linux
The customer receives notifications that he reached his limit for disk space.
The backup is not shown in Plesk > Domains > example.com > Backup Manager and the same time the backup archive exists on the server:
# ls -l /var/lib/psa/dumps/resellers/reseller_name/clients/client_name/domains/example.com/
-rw-r----- 1 root root 45 Jul 10 14:31 backup_apache-files_1807101430.tgz
-rw-r----- 1 root root 1877 Jul 10 14:31 backup_conf_1807101430.tgz
-rw------- 1 root root 62838 Jul 10 16:04 backup_info_1807101430.xml
-rw-r----- 1 root root 45 Jul 10 14:31 backup_logs_1807101430.tgz
-rw-r----- 1 root root 125718 Jul 10 14:31 backup_statistics_1807101430.tgz
-rw-r----- 1 root root 367348539 Jul 10 14:31 backup_user-data_1807101430.tgz
- During opening Plesk > Domains > example.com > Backup Manager there are the following records in
CONFIG_TEXT: [2018-08-01 12:50:02.785|22094] INFO: pmm-ras started : /opt/psa/admin/bin/pmm-ras --get-dump-list --dump-storage=/var/lib/psa/dumps/ --type=domain --guid=c49b75a0-5925-4e77-937a-ede641186843 --id=20 --name=example.com --owner-guid=1f5eae84-e833-4470-a723-b0e774ac07b7 --session-path=/var/log/plesk/PMM
[2018-08-01 12:50:02.789|22094] INFO: Repository '/var/lib/psa/dumps/': Get initial backup info for resellers/reseller_name/clients/client_name/domains/example.com/backup_info_1807101430.xml
[2018-08-01 12:50:02.789|22094] INFO: Repository '/var/lib/psa/dumps/': Get info from resellers/reseller_name/clients/client_name/domains/example.com/.discovered/backup_info_1807101430/props
[2018-08-01 12:50:02.789|22094] INFO: Backup resellers/reseller_name/clients/client_name/domains/example.com/backup_info_1807101430.xml is marked as ignored by user 1f5eae84-e833-4470-a723-b0e774ac07b7, skip it.
[2018-08-01 12:50:02.789|22094] INFO: pmm-ras finished. Exit code: 0
- Checking the properties for this subscription backup showed that this backup is part of higher level backup and it is not showing for users with ID 1f5eae84-e833-4470-a723-b0e774ac07b7 and d32dc665-ac3a-48d4-a6e9-d7b41716b8ed:
# cat /var/lib/psa/dumps/resellers/reseller_name/clients/client_name/domains/example.com/.discovered/backup_info_1807101430/props
When logged in as Administrator in Subscriptions > example.com > Backup Manager total backups size and list of backups is bigger than for the customer in Websites & Domains > example.com > Backup Manager.
In Subscriptions > example.com > Backup Manager several backups are noted as Part of server backup.
Under logged customer backups in Websites & Domains > example.com > Backup Manager are noted as Created by Administrator.
Previously customer removed some backups in Websites & Domains > example.com > Backup Manager.
Removing a backup created as part of higher level backup in a subscription's backup manager removes it only from a user's view.
It is possible either to exclude administrators backups completely or make the backups visible again in case they were removed by accident. For that:
- Follow this article to exclude backup files created by Administrator from the disk usage of a subscription
Make removed backups visible for the customer:
Connect to the server via SSH
Find backup directory on the server:
# grep DUMP_D /etc/psa/psa.conf
Find the smb_user of the customer:
# plesk db -Ne"select login from clients where id=(select cl_id from domains where name ='example.com')"
/var/lib/psa/dumps/clients/jdoe/domains/example.com/.discovered/backup_info_<timestamp>/propswith a text editor, for example:
Remove the line
ignored_by_user_and save the file.