Plesk for Linux
kb: technical
ABT: Group A
Applicable to:
- Plesk for Linux
Symptoms
-
Mails sent to john.doe@example.com hosted on Plesk server are not delivered and below error can be found in
/var/log/maillog:CONFIG_TEXT: john.doe@example.com: host mail.example.com[203.0.113.2] said: 550 5.1.1 john.doe@example.com: Recipient address rejected: User unknown in virtual mailbox table (in reply to RCPT TO command)
- Ownership and permissions are different from "popuser popuser drwxr-x---" for
/var/qmail/mailnames/example.com, for example:# ls -lahd /var/qmail/mailnames/example.com/john.doe
drwxr-xr-x 5 root root 4.0K Jun 27 15:51 john.doe
Cause
Incorrect permissions/ownership for mail folder.
Resolution
-
Connect to the server via SSH
-
Execute below command to set correct permissions and ownership:
# plesk repair mail example.com -y
Comments
1 comment
This did not fix the problem. The server kan not send to he otuside
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