Applicable to:
- Plesk Onyx for Linux
Symptoms
-
It is impossible to delete the IP address via Tools & Settings > IP Addresses > 203.0.113.2 > Remove:
PLESK_ERROR: Error: The IP address
203.0.113.2
is already used for hosting. -
There are no domains assigned to this IP address
-
Previously, there were domains on this IP address, but they were switched to Forwarding or No Hosting hosting type in Domains > example.com > Hosting Settings
-
In Tools & Settings > Mail Server Settings > Outgoing mail mode is set to Send from domain IP addresses.
Cause
It is a Plesk bug #PPPM-8945 which is going to be fixed in the future updates.
Resolution
Until a fix becomes available, use the following workarounds to switch mail to another IP address:
For one subscription:
-
Connect to the server via SSH
-
Execute the following command for the affected subscription:
# plesk bin subscription -u example.com -ip <new-ip-address> -mail-service-ip <new-ip-address>
For multiple subscriptions:
- Connect to the server via SSH
-
Get ID from the old IP address:
# plesk db -Ne "select id from IP_Addresses where ip_address='<old-ip-address>'"
2 -
Create a list with the subscriptions assigned to the old IP address:
# plesk db -Nse "SELECT d.name FROM DomainServices ds INNER JOIN IpAddressesCollections ipac ON ds.ipCollectionId = ipac.ipCollectionId INNER JOIN domains d ON d.id = ds.dom_id JOIN IP_Addresses ip on ipac.ipaddressid=ip.id WHERE (ds.type = 'web' OR ds.type = 'mail') and ipac.ipAddressId = 2 GROUP BY d.name ASC" > subscriptions.list
Note: Replace
ipac.ipAddressId = 2
with the id from the previous command -
Change affected subscriptions with the new IP address:
# cat subscriptions.list | while read i; do plesk bin subscription -u $i -ip <new-ip-address> -mail-service-ip <new-ip-address> ; done
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