- Plesk Onyx for Windows
The subscription example.com has a database on the remote MS SQL server which is shown as unavailable in Plesk in Tools & Settings > Database Servers.
The domain example.com is disabled in Plesk. The following error message appears on the attempt to activate it in Domains > example.com > Activate:
PLESK_ERROR: Error: Some of the selected domains or aliases were not activated.
Unable to activate the domain: Either the domain owner or their subscription is suspended.
The following error message appears on the attempt to activate the customer which owns the subscription example.com in Plesk in Customers > John Doe > Activate:
PLESK_ERROR: Error: Some of the selected customers were not suspended.
Try to establish connection failed
This is Plesk bug PPPM-8931 which is planned to be fixed in one of the future Plesk updates.
Until the bug is fixed, use the following workaround:
Connect to the server using RDP.
Execute the following query to activate the domain example.com:
MYSQL_WIN: mysql> update domains set status = 0 where name='example.com';