- Plesk for Linux
- Plesk for Windows
Plesk Backup Manager loads very slowly and opens with one of the the following warning messages:
PLESK_WARN: Warning: Could not display the list of backups in the FTP Storage: Unable to connect to the remote server. Please check the FTP storage settings.
PLESK_WARN: Warning: Unable to access the storage: Transport error: unable to list directory: Curl error: (7) Couldn't connect to server: Last FTP request: Last FTP response:
Make sure you have entered the correct storage settings. You can check them independently with the command:
curl -v --ftp-pasv --ssl -k -u ftpuser 'ftp://server.example.com//backups/'
The remote FTP server is unreachable from the Plesk server.
Check if the remote FTP server is up and running.
Check if the remote FTP server is available for FTP connections from the Plesk server. Run this command from your Plesk server:
# curl -v --ftp-pasv --ssl -k -u <ftp_server_address>
Additionally, it is possible to reduce FTP server timeout so that Plesk Backup Manager will take less time to open when an FTP server is not reachable:
Connect to the Plesk server via SSH.
Add the following lines to the Plesk configuration file
Note: All values are in seconds.
ftpResponseTimeout = 30
ftpConnectionTimeout = 150
ftpRequestTimeout = 150