- Plesk for Linux
- Plesk for Windows
- FTP connection fails with Failed to retrieve directory listing error;
- In ftp transactions, it can be seen that ftp connection was to one IP (203.0.113.2) and the ftp passive mode started with another IP (203.0.113.111):
CONFIG_TEXT: Status: Resolving address of example.com
Status: Connecting to 203.0.113.2:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Response: 257 "/" is the current directory
Command: TYPE I
Response: 200 Type set to I
Response: 227 Entering Passive Mode (203,0,113,111,250,241).
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
- In Plesk under Plesk > Tools & Settings > IP Addresses incorrect IP is specified.
- Set the correct IP under Plesk > Tools & Settings > IP Addresses.