Applicable to:
- Plesk for Windows
Symptoms
-
Cannot update password for the mailbox:
PLESK_ERROR: Error: Unable to update the mail account properties:Unable update mailbox: Mailbox password changing is not supported
-
SmarterMail is used on the server.
-
SmarterMail is shown as not configured in Tools & Settings > Server Components list:
Cause
The integration between Plesk and SmarterMail is broken as SmarterMail configuration in Plesk has not been finished.
Resolution
- Log into Plesk
- Open Tools & Settings > Server Components > SmarterMail Server, enter credentials and click on OK.
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