Articles in this section

See more

Error when updating mailbox password in Plesk: Mailbox password changing is not supported

Avatar
Alexandr Bashurov
Updated
Follow

Applicable to:

  • Plesk for Windows

Symptoms

  • Cannot update password for the mailbox:

    PLESK_ERROR: Error: Unable to update the mail account properties:Unable update mailbox: Mailbox password changing is not supported

  • SmarterMail is used on the server

  • SmarterMail is shown as not configured in Tools & Settings > Server Components list:
    border_plus_2018-06-27_06_56_16-Plesk_Onyx_17.8.11.png

Cause

The integration between Plesk and SmarterMail is broken as SmarterMail configuration in Plesk has not been finished.

Resolution

  1. Log into Plesk
  2. Open Tools & Settings > Server Components > SmarterMail Server, enter credentials and click on OK.

Comments

0 comments

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles