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Error when updating mailbox password in Plesk: Mailbox password changing is not supported

Updated November 03, 2020 20:37

Plesk for Windows kb: technical ABT: Group B

Applicable to:

Plesk for Windows

Symptoms

Cannot update password for the mailbox:

PLESK_ERROR: Error: Unable to update the mail account properties:Unable update mailbox: Mailbox password changing is not supported
SmarterMail is used on the server.
SmarterMail is shown as not configured in Tools & Settings > Server Components list:

Cause

The integration between Plesk and SmarterMail is broken as SmarterMail configuration in Plesk has not been finished.

Resolution

Log into Plesk
Open Tools & Settings > Server Components > SmarterMail Server, enter credentials and click on OK.

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