Applicable to:
- Plesk for Windows
Symptoms
-
Trying to access a domain website shows the following error:
PLESK_INFO: HTTP Error 500.0 - Internal Server Error
C:\Program Files\Parallels\Plesk\Additional\PleskPHP72\php-cgi.exe - The FastCGI process exited unexpectedly
Detailed Error Information:
Module FastCgiModule
Notification ExecuteRequestHandler
Handler PHP-php
Error Code 0xfffffffe
Requested URL https://example.com:443/index.php
Physical Path C:\Inetpub\vhosts\example.com\httpdocs\index.php -
Repairing the permissions for the C:\Windows\Temp directory does not resolve the issue:
C:\> C:\Users\Administrador>plesk repair --directory-permissions -directory "C:\Windows\Temp"
Permissions were fixed for directory "C:\Windows\Temp" -
Disabling OPcache module in Tools & Settings > PHP settings for the php version reported by the error, allows the sites to work again:
Cause
One or more necessary cache files in C:\Windows\Temp
are corrupted.
Resolution
-
Connect to the server using RDP;
-
Navigate to
C:\Windows\Temp;
-
Clean the directory;
-
Restart IIS:
C:\> C:\>iisreset
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