- Plesk for Windows
- Unable to retrieve or re-activate the key:
CONFIG_TEXT: 500 internal server error
The same error appears when trying to access Tools & Settings > Application Vault
As a result, license key does not get automatically updated and Plesk is running in grace period.
"plesk repair db" command fails with:
CONFIG_TEXT: Unable to connect to the APS database with the credentials stored in Plesk
exit status -1073740791
The following is found in Event Viewer > Application:
CONFIG_TEXT: Faulting application name: php-cgi.exe, version: 126.96.36.199, time stamp: 0x5a79309d
Faulting module name: ucrtbase.DLL, version: 10.0.10586.1412, time stamp: 0x5a646311
Exception code: 0xc0000409
Fault offset: 0x000000000006993e
Faulting process id: 0x375c
Faulting application start time: 0x01d406e50110a197
Faulting application path: C:\Program Files (x86)\Parallels\Plesk\admin\engine\php-cgi.exe
Faulting module path: C:\Windows\SYSTEM32\ucrtbase.DLL
The following appears in php_error.log:
CONFIG_TEXT: ERR  Token validation failed: The license key 'PLSK.12345678' was not verified. Plesk will try to verify license key. Please wait for few minutes and try again. To manually run verification of license key click "Retrieve Keys" button in "License Management"
apsc database is inconsistent or inaccessible.