- Plesk Obsidian for Windows
- Plesk for Windows
Emails are not delivered to Plesk with MailEnable mail server.
%plesk_dir%Mail Servers\Mail Enable\Queues\SF\Outgoing\Messagesfolder is missing.
%plesk_dir%Mail Servers\Mail Enable\Logging\SMTP\SMTP-Debug-<date>.logis observed that the message was successfully delivered:
CONFIG_TEXT: ME-I0135: Authenticating User:firstname.lastname@example.org using Authentication Provider Credentials
ME-I0108:  Relay Granted: Sender has authenticated.
ME-I0149:  BD5904B9147A4A03A8CF83F8A4984598.MAI was received successfully and delivery thread was initiated
The following is shown in
%plesk_dir%Mail Servers\Mail Enable\Logging\MTA\MTA-Debug-<date>.log:
CONFIG_TEXT: ME-MTA-ERROR Internal Error: (Error 3) Message (AD9A862ABBBC418AA7D5EF5A4F805F6C.MAI) could not be transferred from [SMTP] Connector to [SF] Connector. The message could not be copied to C:\plesk\Mail Servers\Mail Enable\QUEUES\SF\Outgoing\Messages\537E8C53A44A4A35BA7DA0ABE8954191.MAI. It has been bad mailed.
Debug 114: Message (AD9A862ABBBC418AA7D5EF5A4F805F6C.MAI) has been copied to the system BadMail directory
%plesk_dir%Mail Servers\Mail Enable\Queues\SF\Outgoing\there is a file called
Messages, which is not a directory.
The email messages are being received on the server but bad mailed on their way between SMTP and MTA due to a missing directory.
Connect to the server via RDP
Create the missing folder
%plesk_dir%Mail Servers\Mail Enable\Queues\SF\Outgoing\Messagesas shown below: