- Plesk Onyx 17.5 for Windows
Emails are not delivered to Plesk with MailEnable mail server.
%plesk_dir%Mail Servers\Mail Enable\Queues\SF\Outgoing\Messagesfolder is missing.
%plesk_dir%Mail Servers\Mail Enable\Logging\SMTP\SMTP-Debug-<date>.logit shows that message was successfully delivered:
CONFIG_TEXT: ME-I0135: Authenticating User:email@example.com using Authentication Provider Credentials
ME-I0108:  Relay Granted: Sender has authenticated.
ME-I0149:  BD5904B9147A4A03A8CF83F8A4984598.MAI was received successfully and delivery thread was initiated
The following is shown in
%plesk_dir%Mail Servers\Mail Enable\Logging\MTA\MTA-Debug-180511.log:
CONFIG_TEXT: ME-MTA-ERROR Internal Error: (Error 3) Message (AD9A862ABBBC418AA7D5EF5A4F805F6C.MAI) could not be transferred from [SMTP] Connector to [SF] Connector. The message could not be copied to C:\plesk\Mail Servers\Mail Enable\QUEUES\SF\Outgoing\Messages\537E8C53A44A4A35BA7DA0ABE8954191.MAI. It has been bad mailed.
Debug 114: Message (AD9A862ABBBC418AA7D5EF5A4F805F6C.MAI) has been copied to the system BadMail directory
Messages are lost between SMTP and MTA due to a missing folder.
Connect to the server via RDP and create a missing folder manually: