Removing a customer via Plesk UI also deletes local backups that belong to that customer

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    Andy Paul

    Why did Plesk deleted all my FTP backups after I reinstalled the server? 

    Lucky that I performed a restore first, but overnight all the other backups were gone. 

    Devastating setback since I restored an older backup with the intention of patching various data from the newer ones now deleted

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    Anzhelika Khapaknysh

    Hi @Andy Paul,

    In case FTP server isn't a local one, reinstallation of the server couldn't affect FTP backups.

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    Andy Paul (Edited )

    Plesk was the only entity with access to the FTP backup device. I don't even have access myself. The backups from the old plesk installation were removed. The new ones were not.

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    Ivan Postnikov

    Hello @Andy,

    Sorry for the late response.

    Is there a possibility to get FTP server logs for that period of time?

    If so, you may submit a request to Plesk Support to check what has happened.

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