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Unable to access Plesk after Plesk upgrade: You do not have permission to view this directory or page

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Kuzma Ivanov
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Plesk Onyx for Windows kb: technical ABT: Group B

Applicable to:

  • Plesk Onyx for Windows

Symptoms

After upgrading Plesk to the next release, instead of the login page the following message is shown:

PLESK_INFO: You do not have permission to view this directory or page

Cause

The upgrade was not completed.

Resolution

  1. Connect to the Plesk server via RDP.

  2. Start a command prompt as an Administrator.

  3. Start Plesk Installer and select the latest available version for upgrade:

    C:\> plesk installer --console

  4. Follow the installation wizard and proceed with installing the packages that it offers to upgrade.

Comments

2 comments

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    Zubair Rana (Edited )

    Kuzma Ivanov I am facing the same issue. But on trying to update from cmd I received this warning

    INFO: STEP 3: Checking the availability of Plesk Panel TCP ports...
    INFO: Unable to connect to IP address {my-ip} on Plesk Panel secure HTTPS port 8443: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

    Both ports 8443 and 8880 are already enabled according to following output.

    https://support.plesk.com/hc/en-us/articles/360003673133

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    Anton Maslov

    Hello Zubair Rana you see this warning because of the same reason: update not complete. It should be possible to ignore this warning and just proceed further. Once installation complete Plesk should be back.

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