Backup created via command line with a command pleskbackup.exe with options exclude-reseller/client does not exclude its child objects from the backup

Symptoms

Backup created via command line with a command pleskbackup.exe with options exclude-reseller/client does not exclude its child objects (clients or domains of the reseller) from the backup

Cause

This is a Plesk bug with ID PPPM-8666 which will be fixed in future product updates.

Resolution

As a workaround perform the following:

1. Connect to the server via RDP

2. Create a list of customers owned by the reseller, using the reseller login name:

   # plesk db -e "select c.login from clients c where c.vendor_id in (select c.id from clients c where c.login='username');" -Ns > C:\exclude_clients.txt

3. Create a list of domains owned by the reseller:

   # plesk db -e "select name from domains d, clients c where d.vendor_id=c.id and c.login='username'" -Ns > C:\exclude_reseller_domain.txt

4. Create a backup using created lists with the following command:

   # plesk bin pleskbackup.exe --server --exclude-reseller=username --exclude-client-file=C:\exclude_clients.txt --exclude-domain-file=C:\exclude_reseller_domain.txt